Product Support Specialist
Launch a career (not just a job) in business and technology.
VeraCore Software Solutions, Inc. (VeraCore) has a great opportunity for an energetic self-starter to join our Client Services department as an entry level Product Support Specialist, with opportunity for advancement. In this role, you’ll work closely with team members, product managers and programmers to provide support for our industry leading order fulfillment software system, in a fast-paced and upbeat environment.
VeraCore software is used by top names in the fulfillment, e-commerce and graphic communications to service many of the world’s most respected brands. As a Product Support Specialist, you will interact with contacts at all levels within the VeraCore user community.
- Training new customers in the use of VeraCore software
- Assessing customers’ business and functional requirements
- Providing guidance on system configuration
- Supporting customers via phone, email and through an online issue tracking system
- Troubleshooting software issues reported by customers
- B.S. in MIS or Business
- Excellent written and verbal communication
- Ability to learn quickly
- Ability to multi-task and prioritize appropriately
Join the Team
This position offers a generous compensation package which includes medical and dental insurance, as well as a 401k retirement plan.
VeraCore provides a casual, yet challenging work environment with opportunity for advancement. Our Vice President, Director of Sales and Vice President of Client Services all started out as Product Support Specialists!
VeraCore is a software company that delivers innovative web-based enterprise solutions to our customers. VeraCore software is used by top names in the fulfillment, e-Commerce and graphic communications industries to serve many of the world's most respected brands. Working at VeraCore means creating and collaborating with other driven individuals. We continually seek to enhance our software in order to meet and anticipate the needs of an ever-changing business landscape.
Location/Region: Farmington, CT