The primary job for a veterinary technician is to exceed our client’s expectations with exceptional patient care. The technician is the veterinarian’s primary support. He/she is routinely entrusted with patient assessments, anesthesia, procedures and treatments. The technician must be a detail-oriented person who can make good decisions, respond quickly and calmly to crises, and maintain high standards of patient care. Technicians need to communicate clearly with the doctors, other hospital personnel and clients to ensure that patients receive the care that they need.
Technicians should enjoy working with diverse people and animals and be friendly and flexible in the face of varying expectations from clients and co-workers. A technician’s focus is ever changing according to the priority of the moment. This often requires significant multi-tasking and creative thinking ability. They must remain calm and collected in the face of emergency situations in order to lead others through the tasks that must be accomplished.
Technicians must share a firm belief in the quality of care we provide and communicate this sense of assurance to clients. It is important to know and understand our services and recommendations and be able to clearly convey the value of the services to the clients. Excellent client communication skills and a commitment to outstanding client service are essential.
Reports to: Head Technician and/or Technician Shift Leader
- Provide compassionate care to all patients
- Administer drugs to patients according to the veterinarians’ orders. Routes of administration:
Calculate drug dosages for commonly used medications.
Perform physical assessments and document observations
Animal handling and restraint
Collect and perform laboratory procedures.
Operate and maintain laboratory equipment (microscope, bloodwork machines, etc.)
Tag and process cremations
Perform venipuncture and catheter placement
Prep wounds and apply bandages
Monitor vital signs
Understand the use and care of IV pumps
Assist in diagnostic, medical and surgical procedures as requested by a veterinarian
Admit patients following hospital policy and doctors written orders
Discharge patients based on the veterinarian’s orders, ensuring that patients are well groomed and in medically appropriate state.
Greet clients and pets by name
Note in medical records the details discussed during client conversations including the date, time, key points of the discussion and any action required
Answer clients’ questions about veterinary services and products and provide knowledgeable advice about wellness, prevention and disease
Fill prescriptions and provide routine administration instructions to clients
Prepare consent forms, estimates/treatment plans and be able to discuss the hospital’s financial policies with clients
Prepare health certificates and/or proof of vaccination as requested by the client
Advise clients on proper nutrition, flea/tick/heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products and other retail items
Maintain clean, neat treatment and surgical areas
Explain invoices to show value for the care provided
Know fees for routine services
Wear personal protective equipment required for each job duty and keep PPE in good working order. PPE includes goggles or face shields, aprons, gloves and/or other equipment assigned. Understand infectious diseases and how to control and prevent their spread
Educational Requirements & Skills Needed
- Must have some animal/veterinary experience
- Training offered for this position
- High school diploma or equivalent, some college preferred
- Minimum age requirement of 18 years old
- Minimum of one year experience as a Veterinary Technician
- Able to lift and carry up to 50 pounds
- Endure standing and walking on hard floor surfaces for extended periods of time
- Able to work in noisy work conditions with sounds from animals and equipment
- Take safety precautions for exposure to toxins, drugs, anesthesia and radiation