About LumenLumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.The RoleThe Federal Quality Assurance Manager is responsible for all aspects related to the establishment, measurement, management, and reporting of acceptable service levels.The Main Responsibilities* Develop and implement quality and continuous improvement programs to minimize risks to the government.* Ensure compliance and accountability for service assurance.* Establish processes for continuous service improvement and lean processes for program initiatives.* Provide guidance and survey, analyze and address user requirements, information infrastructure issues and assistance to the internal/external clients in establishing, implementing appropriate processes within a specific program.* Support development and delivery of all applicable contract documents, internal program documents, reports, customized processes/procedures, mitigate/investigate issues, and other tasks/activities required to support successful execution of all identified requirements and responsibilities across all functional and program areas.* Support the delivery of services that continuously meet program specified performance standards, deliverables, and Service Level Agreements are continuously met in entirety.What We Look For in a Candidate* Experience: 7+ yrs* Bachelor's Degree* Field Of Study: Business* Attention to detail with good organizational capabilities.* Ability to prioritize with good time management skills.* Experience creating and reviewing Quality related plans, standards, processes, and procedures.* Trained in six sigma methodologies or the equivalent.* Experience working various projects and interfacing with the many functional support and customer organizations.* Above average use and knowledge of Microsoft Office Suite.* Excellent verbal and written communicationRequisition #: 236351EEO StatementWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.DisclaimerThe above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Location/Region: Herndon, VA (20171)