We are seeking experienced professionals with hospitality or upscale front desk experience to assume the role of Full Time and Part Time Overnight Residential Concierge position in Downtown Los Angeles, CA.Come join our team and make a meaningful difference in your life as well as the lives of those we serve!Responsibilities:* Service Orientation: actively looks for ways to assist our residents and team members* Handles all resident and guest interaction with hospitality and professionalism.* Manages all aspects of the Front Desk including phones and emergency call system.* Accommodates special requests whenever possible.* Assists residents and guests in all inquiries related to hospitality services.* Responds to all residents and guest requests in a timely manner.* Assists residents and guests with personal requests and makes recommendations based on superior knowledge of internal and external amenities and services.* Actively listen to residents to understand their personal taste and preference.* Be proactive in service recovery by utilizing captured information.* Manage distribution of resident mail and packages.* Work collaboratively with managers and team members to ensure best practices are implemented and achieved.* Collaborates and supports the Maintenance Director to ensure excellent resident satisfaction for all work orders.* Maintain strict confidentiality in all matters dealing with team members, resident information, or management issues.* Ensure that work area is clean, safe, and orderly.
Location/Region: Los Angeles, CA (90009)