CPCC is currently accepting applications for the position ofPT Federal Work Study - Peer Advisor (Advisement Services) - Multi CampusJob ID: req4031Position Closing Date: September 30, 2020 or Open Until FilledGeneral Function and Job Duties:Provide customer service via telephone, internet, and e-mail. Assist Admissions and Registration departments with answering student questions relating to: general questions, admissions/registration process, verify student information, and refer customers to appropriate departments. Perform general clerical tasks in support of the departments daily operations.Characteristic Duties and Responsibilities:1.Assists students with enrolling and registering for courses.2.Answers general inquiries and explaining departmental procedures.3.Directs calls to appropriate personnel.4.Assists students in completing enrollment process.5.Utilizes data entry to log student interactions.6.Identify and assess students needs to achieve satisfaction.7.Keep records of customer interactions and file electronic documents.8.Build sustainable relationships with prospective students through open and interactive communication9.Other duties as assigned.Minimum Qualifications:Eligibility for Federal Work-Study Program and financial needCurrent enrollment of 6 credit hours or more in an approved programSatisfactory academic standing by maintaining a 2.0 GPA or higherSatisfactory telephone and customer service skillsKnowledge, Skills, Abilities and Worker Characteristics:* Good reading, writing and communication skills* Ability to follow oral and written instructions* Ability to maintain confidential information* Ability to operate office equipment and utilizes office computer systems* Ability to work both independently and with others* Ability to work with individuals with diverse backgrounds* Demonstrate the ability to professionally, effectively and tactfully provide services to students, administration, faculty and the general publicRequired Documents:* A completed CPCC application must be completed on-line.* During the on-line application process, applicants will be prompted to upload or build a cover letter and resume.* College transcripts (if required for the position) must be attached on-line in the "additional documents" section of the application process. Applicants that do not have an electronic copy of their transcripts, or find the electronic copy is rejected on-line due to the file size, may fax their transcripts to (704) 330-6066 for attachment to the on-line application.* All applications must be received in the Human Resources office by 11:59pm on the closing date posted to be guaranteed for consideration. Applications of qualified candidates received after this date may be considered at the discretion of the hiring manager.Conditions of Employment:Salary for this position is $10.00hr. Contract type is Classified. Ability to work a flexible schedule, which may include off-shift hours, evening and weekend assignments may be required of any position. All positions are subject to budget approval.About CPCC:Central Piedmont Community College is Mecklenburg County's resource for academic excellence and cultural enrichment. Located minutes from uptown Charlotte, Central Piedmont is in close proximity to the Queen City's growing greenway project, professional sports arenas, and a number of premiere restaurant and shopping outlets that attract visitors from Mecklenburg County and beyond. Today, more than 56,000 students call Central Piedmont home, making it one of the largest community colleges in the Carolinas.Notice of NondiscriminationAs a recipient of federal funds, Central Piedmont Community College is required to comply with Title IX of the Higher Education Amendments of 1972, 20 U.S.C. § 1681 et seq. ("Title IX"), which prohibits discrimination on the basis of sex in educational programs or activities. Central Piedmont Community College does not discriminate on the basis of sex in its educational programs or activities, including in the context of admission or employment.
Location/Region: Charlotte, NC (28201)