The Compliance Quality Assurance (CQA) Analyst ("Analyst") is responsible for the execution of testing activities within the Independent Risk Review (IRR) second line organization. Key roles and responsibilities include working with the Business Lines (BL) and other Risk, Compliance, and Audit Professionals to help review and oversee an effective risk management framework. The Analyst is responsible for test execution within projects and activities that confirm compliance with applicable federal, state and local laws and regulations, and is responsible for the identification of control and process weaknesses through testing activities. When gaps are identified, the Analysts work with the CQA Manager to partner with the BLs and Risk Management groups to recommend and influence solutions to mitigate compliance risks. Further, the Analyst is responsible for effective verbal communication of testing results to the CQA Lead Analyst and Manager and for responding to and/or escalating significant risks as appropriate.Core Job Duties:1. Under direction of the CQA Manager and/or CQA Lead Analyst, the Analyst is responsible for the execution of testing activities that include planning; assessment of compliance, reputation, and customer experience risks; test execution; completion of work papers; exception vetting; and verbal and written communications, all in accordance with CQA Procedures and guidelines and within established timelines.2. For testing activities, the Analyst is responsible for:* Assisting in completing assigned planning activities, including identifying and analyzing business processes, risks, and controls to help determine the overall objective and scope.* Assisting in developing test documents and approach with clear objectives for testing compliance and control performance effectiveness.* Completing testing that effectively assesses the adequacy and effectiveness of controls, as well as confirms compliance with regulatory requirements based on defined approach, scope, and objective.* Compiling work papers that effectively document completion of test steps, including objectives, findings, issues, and conclusions.* Assisting in preparation of draft issues that clearly communicate testing conclusions, including assisting with exception vetting and root cause analysis.* Preparing documentation of work completed for review and approval by the CQA Manager where required for each phase of the review. The Analyst may assist the CQA Manager and/or CQA Lead Analyst in the reporting and wrap-up phases of reviews.* Assisting with the upload of testing results and issue details within Archer, as directed.* Completing all other facets of work in accordance and as defined in CQA Procedures, Job Aids, and other Guidance in a timely manner.3. When there is no Lead Analyst, may assist the CQA Manager in engaging the CQA Senior Manager in issue severity decisions to support ratings, including assisting in detailed walk-throughs with Senior Management of high severity issues and less than satisfactory review ratings prior to formal submission of the issue/report, as directed.4. Provides the CQA Lead Analyst and/or CQA Manager timely updates of progress of work, including any potential impacts to scope and any other impediments as applicable, to ensure timely delivery of key milestones. Also escalates any other issues and risks timely to allow timely resolution, as needed.5. Works with other key stakeholders related to the tests, including the BL and the Chief Risk Office (CRO), as well as other key functions such as Corporate Compliance and Enterprise Financial Crimes Compliance, throughout the lifecycle of the reviews assigned.6. Completes all development & training requirements for self and assists the Manager onboarding and training new hires, as directed.Basic Qualifications* Bachelor's degree, or equivalent work experience* Five to seven years of applicable experiencePreferred Skills/Experience* Minimum 3 years of bankruptcy and mortgage servicing experience; 5 years is preferred.* Strong knowledge of bankruptcy, with focus on creditor responsibilities.* Strong knowledge of mortgage servicing.* Strong knowledge of Default Management, FDCPA, TCPA, and RESPA.* Strong abilities to audit and quality check accounts to determine compliance and remediation, when applicable.* Strong business acumen and credibility to help business line(s) proactively identify and address changing workforce needs.* Basic knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business.* Solid understanding of the business line's operations, products/services, systems, and associated risks/controls.* Good process facilitation, project management, and analytical and organizational skills.* Good presentation, interpersonal, written and verbal communication skills.* Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications and word processing, spreadsheets, databases, and presentations.* Applicable professional certifications (CRCM, CAMS, CIA, CPA etc.) are preferred.
Location/Region: Saint Louis, MO (63150)