OverviewFunction (Scope and Main Purpose of Job)Responsible for accurate cash transactions and processing of sportsbook wagers and payments.* Pending PGCB ApprovalResponsibilitiesCore Service Standards* CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance* SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.* FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.* FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.* FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays hereSpecific Responsibilities and Duties* Accepts bets and parlay cards and writes tickets on all sporting events from customers in a professional and courteous manner.* Receives sport or parlay tickets from customers and pays customers who present winning tickets and vouchers.* Maintains and balances a till for use in issuing and redeeming tickets and vouchers.* Maintain a neat and well-stocked window for the next shift.* Responsible for processing transactions accurately and maintaining accurate reconciliations.* Must be aware of all Title 31 procedures and logging.* Must know all terms and conditions pertaining to sports wagering.* Must be fully aware of all lines and odds in the Sports Book.* Remain alert to any peculiar betting patterns and report such events to the Sports Book Supervisor.* Ensures compliance with all regulatory controls of the state gaming agency.* Promotes superior guest service.QualificationsJob Requirements (skills, knowledge, and abilities)* Prior sports and sports betting knowledge is preferred.* Must be able to communicate well with the public.* Must be able to work with and understand financial information and data, and basic arithmetic functions.* Must be able to obtain and maintain a valid license as required by the State Gaming Agency for the position.* Must have a thorough knowledge of approved Responsible Gaming Program.* Must be able to work flexible shifts including nights, weekends, and holidays.Educational Requirements* High School Diploma, GED or equivalent combination of education and experience in high volume cash operations.Physical Requirements* 24/7 operation requiring extended hours and the ability and willingness meet the applicant's schedules when needed.* Casino is over 100,000 square feet and requires ability and energy to move about it with a true sense of urgency.* Ability to stand for long periods of times without sitting or leaning.* Use of going up and down 31 stairs multiple times per day and elevatorsWorking Conditions* 24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees* Ability to stand and walk for long periods of time without sitting or leaning.* Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.* You may occasionally work in an environment where smoking is allowed.
Location/Region: Greensburg, PA (15601)