Job Title: New Student Success Advisor
Job Type: Online
Summary: Works in Student Success Services and reports to the Associate Director of Student Success. The primary responsibility of this critical student support role, is to successfully transition our new online student's onboarding and increased readiness into the learning management system called Canvas (LMS). This requires frequent high-touch student communication and engagement services that encourages onboarding support to drive student achievement. You will partner in tandem with the Financial Aid and Admissions Department to proactively ensure all students have cleared all necessary requirements to successfully begin their online education.
Team member must assure that the College of Health Care Professions (CHCP) and Digital Services philosophy on core values are the basic elements of carrying out the duties and responsibilities of this key role. The core values are the basic elements of how we go about our work. They are the practices we use (or should be using) every day in everything we do. Our core values are a small set of timeless guiding principles which we live by.
Integrity - We are committed to promoting the highest standards and integrity.
Caring - We care about our students and their future employers.
Excellence - We empower solutions with teamwork.
Innovation - We embrace organizational goals and drive positive change.
Execution - We execute our goals with passion and purpose.
Accountability - We are committed to the responsibility for upholding and reinforcing our values.
Community - We are a member of a network of health care professionals and our success lies in the value that we return to the community.
Key Job Elements:
Responsible for successfully transitioning new online students from the Admissions Department to the Student Success Services and the functions of the Canvas Learning Management System (LMS).
Work in team environment with Financial Aid and the Admissions Department to assist students in completing the requirements necessary for enrollment, by review report data and team interactions.
You will attend weekly scrub (show) meetings with Financial Aid and the Admissions Department to understand new student status and successful progression.
Successfully assist new online students in completing their orientation requirements to ensure they are prepared and ready to begin their course work on the first day of the term.
Regularly reports on students at risk of cancelling or not meeting academic requirements during the Cancellation period (first four weeks of the term).
You will be responsible for the improvements in student retention and student satisfaction outcomes.
Develop and maintain a bank of student services assistance options geared to student needs (e.g. referrals to child care, transportation, part time jobs, etc),
Insures follow up actions based on student survey results, withdrawal data, and other sources of information to get at root causes for student withdrawals prior to completion and drive improvements in student satisfaction and retention
Responsible for student activities (Welcome Weeks, Student Appreciations days, etc)
Assist with daily follow up on absent students that requires frequent calls, texting, sending emails, and status notes.
Communicate with students one on one to discuss special topics, training and coaching.
Oversees and provides direction for Student Mentors, Student Ambassadors and Student Clubs
Organize and facility community service opportunities for students, staff and faculty participation
Perform other duties as assigned by the Associate Director of Student Success.
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Collects and researches data; Uses intuition and experience to complement data.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.
Change Management - Communicates changes effectively; Builds commitment and overcomes resistance.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Aligns work with strategic goals.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures.
Organizational Support - Follows policies and procedures.
Strategic Thinking - Understands organization's strengths & weaknesses; Analyzes market and competition.
Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance.
Safety and Security - Observes safety and security procedures.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or GED required; degree preferred
Location/Region: Houston, TX