Metropolitan Transportation Commission (MTC)
San Francisco, CA
Human Resources Analyst
$78,444.08 - $99,486.19 Annually
Closing: 9/20/2020 11:59 PM Pacific
First round interviews tentatively scheduled for September 29, 2020.
A resume and cover letter are not required with your application, but highly encouraged.
The Metropolitan Transportation Commission (MTC) is the transportation planning, financing and coordinating agency for the nine-county San Francisco Bay Area. For more information about MTC, visit mtc.ca.gov.
Under general supervision, the Human Resources Analyst performs professional analytical work and provides programmatic support to administer MTC’s employment programs such as hiring, changing and terminating employment; employee data management; salary administration; data compliance and administration; acts as a liaison including extensive communication between employees, payroll, supervisors and managers, and other MTC business departments; and performs related work as required.
The Human Resources Analyst is responsible for performing the full range of human resources administration support duties as assigned, working independently, and exercising judgment and initiative; will receive only occasional instruction or assistance as new or unusual situations arise and is fully aware of the operating procedures and policies of the work unit; is expected to analyze and make recommendations to human resources management to improve the effectiveness of the design, implementation, and administration of employment programs; and may exercise technical and functional supervision over and provide training to lower-level staff.
SKILLS AND ABILITIES
The ideal candidate will have the following knowledge, skills and abilities:
• Principles, practices, and techniques of human resources and salary administration including audit and reconciliation of processes such as hiring, status changing, termination, qualifying event and/or employment status changes, and system compliance.
• Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Principles and practices of data collection, record-keeping, and preparation of reports and correspondence.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and MTC staff.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
SKILL AND ABILITY TO:
• Learn and understand the organization and operation of MTC and of outside agencies as necessary to assume assigned responsibilities.
• Learn, understand, interpret, and apply all pertinent laws, codes, regulations, MTC policies and procedures, and standards relevant to work performed.
• Administer and coordinate human resources programs such as employment, salary administration, and position control.
• Conduct research on a wide variety of human resources administration and program topics and issues.
• Analyze, interpret, summarize, and present information and data in an effective manner.
• Prepare clear and concise reports, correspondence, procedures, and other written materials.
• Analyze situations and identify pertinent problems/issues, collect relevant information, evaluate options, and recommend and implement, upon approval, appropriate course of action.
• Maintain confidentiality of sensitive personal information of employees, former employees, and other matters affecting employee relations.
• Organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks.
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
Education : Bachelor’s degree or equivalent from an accredited college or university in human resources management, public or business administration, or a related field. (Applicants with a degree issued from an institution outside the United States must have their transcripts evaluated by an academic accrediting service and attach proof of equivalency along with application.)
Experience : Minimum of one (1) year of increasingly responsible experience in benefits and/or Human Resources administration. Strong knowledge of Human Resources processes and best practices and experience working with an HRIS is required. Experience with Ceridian/Central Square is preferred. Applicants with additional relevant professional experience will be given preference.
License and Certification
PHR or SHRM-CP certification is preferred. Possession of a valid California Class C driver’s license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Under the general supervision of the Human Resources Manager, specific assignments and responsibilities include, but are not limited to, the following:
• Prepares and processes various documents requiring knowledge of human resources administration programs/projects, operations, and services and the ability to explain, interpret, and apply federal, state, and local laws, rules, and regulations, and MTC policies and procedures relevant to human resources administration.
• Works with employees to promote active participation in their own employment and total compensation choices; works with supervisors and managers regarding position and employment administration; develops and distributes educational materials and information resources and provides training opportunities to achieve and maintain position control, salary administration and employment operations.
• Provides advice and counsel to managers, supervisors, and employees on employee human resource related issues including interpreting laws, rules, and regulations and ensuring compliance with Memorandum of Understanding (MOU); researches, analyzes, and organizes information; explains human resources program provisions, procedures, and eligibility requirements; interfaces with supervisors and other MTC business teams to resolve issues and concerns; and provides guidance in policy and regulatory interpretation.
• Prepares, reviews, audits, and reconciles payroll, benefits, and related human resources reports from various internal and external sources; identifies discrepancies; makes recommendations for adjustments.
• Receives, reviews, processes, and maintains records for a variety of employment administration transactions impacting payroll including change in employment status, open enrollment, and voluntary and non-voluntary deductions, and/or other qualifying event(s); communicates changes with appropriate other MTC business teams and coordinates with Benefits Analyst to update payroll system.
• Receives, analyzes, and reconciles biweekly HR/payroll system; works with Benefits Analyst and Human Resources Program Manager, as well as payroll staff to research and identify issues and recommend and make proper adjustments.
• Verifies and reviews forms and reports for completeness and conformance with established regulations and procedures; applies MTC program policies and procedures in determining completeness of applications, records, and files.
• Organizes and maintains accurate and detailed employment databases, files, and records, verifies accuracy of information, researches discrepancies, and records information; ensures compliance with established records retention schedules including archiving, scanning, and the destruction of files.
• Participates with benefits team on monitoring leave of absence programs ensuring legal compliance; work may include: reviews and analyzes Family and Medical Leave Act (FMLA) applications; makes recommendations and develops employer response; interprets human resources policies and procedures with regards to benefits and paid and un-paid time off options for employees; educates employees and managers on policy and legal compliance regarding leaves of absence.
• Participates with Human Resources Programs Manager and MTC training team, on development and training on employee supervision and management in support of employment program compliance and efficiency.
• Plans, participates in, conducts, and evaluates special projects and studies requiring coordination of activities across departmental and functional lines.
• Analyzes the effect of new laws or administrative regulations on employment programs and recommends new and/or revised policies and procedures for approval and implementation.
• Develops and revises employee human resources documents, procedures, and forms.
• Lead administrator for all HRIS data entry (Ceridian/Central Square, Benefit Bridge and Cornerstone).
• Administrate data entry and ongoing upkeep for DMV pull program.
• Act as front-line customer service for employee and staff requests by developing a working knowledge of MTC HR programs and policies to coordinate employee and staff requests to the appropriate HR team member.
• Monitor the HR Support inbox and ensure e-mails are responded to in a timely manner.
• Maintain the strictest confidentiality and work to maintain trust of management, employees and staff.
• Perform other job related duties as assigned or required.
All employees at MTC are classified as Disaster Services Workers.
Location/Region: San Francisco, CA