Internal ID: 1703209
Writes end-user documentation for proprietary applications, develops written training materials and writes departmental procedures. Participates in researching and evaluating new tools, technologies, and processes. Applies specialized domain knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Makes judgements and recommendations based on analysis and knowledge. Essential Duties and Responsibilities:
•Learns functions of internally developed software to write end-user documentation (such as online help, quick reference guides, and release notes). •Mentors other writers in the use of products and publishing tools, the development of documentation plans and schedules, and the development of documentation content. •Stays abreast of the trends and emerging technologies in the technical communication field. •Works with management to research new tools and processes and presents findings and implementation recommendations. •Evaluates and suggests improvements to processes, standards, and guidelines. •Maintains relationships with training and support areas to understand documentation issues that span products and helps implement improvements. •Works closely with departmental peers to promote team building through the free exchange of ideas and methodologies. •Makes decisions independently and in a timely manner regarding schedule changes and project or product issues. •Attends project meetings to keep informed of changes and maintains communication with other members of the project team. •Develops forms, informational brochures, flyers, and other supporting materials. •Communicates highly technical information to a non-technical audience. •Performs other duties and responsibilities as assigned.
Experience and Skills:
•Minimum of a Bachelor’s degree English, Technical Writing, Journalism, Business or related degree and three (3) years of relevant experience preferably in systems or application administration or a combination of education, training and experience. •Experience in advanced technical writing and publication methods and best practices. •Experience with Help Authoring Tools (i.e., RoboHelp). •Experience with FrameMaker, MS Word, Snagit. •HTML scripting or HTML authoring tools. •Graphics software would be helpful. •TFS and RJ Net Authoring preferred. •Experience in the Financial Services Industry preferred. Licenses/Certifications:
•None Required Competencies and Behaviors:
•Analysis: Identify and understand issues, problems and opportunities; compare data from different sources to draw conclusions. •Communication: Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. •Exercising Judgment and Decision Making: Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints and probable consequences. •Technical and Professional Knowledge: Demonstrate a satisfactory level of technical and professional skill or knowledge in position-related areas; remains current with developments and trends in areas of expertise. •Building Effective Relationships: Develop and use collaborative relationships to facilitate the accomplishment of work goals. •Client Focus: Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships. #LI-JL1
JobTechnologyPrimary LocationUS-FL-St. Petersburg-Saint PetersburgOrganizationTechnologyScheduleFull-timeShiftDay JobTravelNo