JOB TITLE: Slot Technician I, II, & Apprentice
STARTING RATE: $10.00 (Tech Apprentice) D.O.E. (Technician I & II)
MINIMUM AGE REQUIREMENT: 21 years old
LICENSE/CERTIFICATION: State of Nevada Gaming Permit, Valid Driver License, and DMV Driving History Printout.
JOB SUMMARY: Maintain all gaming machines and associated devises/equipment in a clean and good working condition.
All Technicians: A self-starter who can work independently and deal with guests and team players in a professional and courteous manner in all situations. This person must be familiar with electrical and mechanical components and must have intermediate computer skills. Attention to detail while making repairs is a must. Must be able to read, write, speak and understand English.
Technician I: One year previous experience as a Slot Technician is preferred.
Technician II: Previous experience as a Slot Technician I is required.
ESSENTIAL JOB FUNCTIONS:
Tech Apprentice: Conduct general maintenance and cleaning of all gaming machines and associated devices/equipment. Conduct minor repairs and/or replacement of parts on gaming machines and associated equipment. Assist in the installation, deletion and conversion of gaming machines under direct supervision. Other job related duties as assigned and instructed by management.
Technician I & II: Conduct general maintenance, cleaning, repairs and/or replacement of electrical and mechanical components of gaming machines and associated devices/equipment. Assist in the installation, deletion, conversion, and movement of gaming machines. Serve as an advisor to slot management during customer disputes regarding gaming machines and/or associated devices/equipment. Other job related duties as assigned and instructed by management.
Technician II: Conduct minor board repairs at the component level and all functions associated with version software upgrades for gaming machines. Conduct general training for Slot Technician I and Apprentice positions. Other job related duties as assigned and instructed by management.
CUSTOMER SERVICE EXPECTATIONS:
- Make every guest feel welcome and important. Use guest’s name at least twice during encounter. Create an atmosphere of fun and excitement.
- Respond to guests’ needs efficiently with the utmost care and courtesy and project polished, professional image. Apologize for any delays.
- Work with fellow team players with a behavior that supports the team approach to proving quality customer service to our guests.
PHYSICAL DEMANDS: The work requires considerable and strenuous physical exertion such as frequent walking on uneven surfaces, climbing of tall ladders, lifting heavy objects over 50 pounds and pushing/pulling heavy objects over 150 pounds, crouching or crawling in restricted areas,
WORK ENVIRONMENT: The work involves moderate risks or discomforts requiring special safety precautions, e.g., working around moving parts, carts, or machines, or with contagious diseases or irritant chemicals. Employees may be required to use protective clothing or gear such as masks, gowns, coats, boots, goggles, gloves, or shields. The work environment involves exposure to second hand smoke in a casino. This is a 24 hour/7 day a week work environment with varying shifts including weekends and holidays.