RealMatch is looking for a Technical Support Coordinator. This position involves communicating directly with clients via email/phone to troubleshoot a variety of technical related issues. The ideal candidate will be able to handle high volume support cases via Salesforce, generate internal reporting and provide existing clients with a superb customer experience.
The Technical Support Coordinator will have to master RealMatch recruitment platform features, be a quick learner and represent the company in a professional manner. We are looking for people who see employment with RealMatch as an opportunity to grow.
Essential Duties and Responsibilities:
- Provide technical issue resolution via email, phone, and online chat forums.
- Provide support to clients concerning the use of RealMatch systems and technical implementations.
- Proactively contact partners on a regular basis to ensure all needs and concerns are addressed.
- Utilize SalesForce to actively review open cases and ensure they are closed to the partner's satisfaction.
The Ideal candidate will also possess the following skills:
- Able to meet deadlines and work independently.
- Able to promptly answer support related email, phone calls and other electronic communications.
- Self-motivated, detail-oriented and organized.
- Passionate about solving problems.
- Proficient in internet related applications such as email clients, FTP clients and web browsers.
- Excellent communication (verbal and written), interpersonal, organizational, and presentation skills.
Education and Experience: Four-year college degree or two year associates degree and at least one year of related experience and/or training.
Language Skills: Ability to write reports, business correspondence, and procedure manuals. In addition, the ability to effectively present information and respond to questions from managers, sales prospects and customers.
Computer Skills: Good computer skills, internet software and MS Office software.
We offer competitive salaries, stock options and an attractive benefits package that includes medical, dental, vision, 401(k) company match, paid vacation and much more.
RealMatch is revolutionizing the online recruitment industry by building the largest and most effective recruitment advertising network that connects employers and job seekers in a whole new way— across thousands of websites, blogs, and social networks.