Greet and seat guests, accept and process payments for meals in a prompt, courteous, upbeat and professional manner.
1.Greet guests in a prompt, friendly, courteous and professional manner, advises of wait times and takes guests names as appropriate.
2.Create accurate guest reservations in the computer for guests either in person or over the phone according to outlet requirements.
3.Answer phone in a prompt and courteous manner.
4.Seat all stations equitably assuring equal distribution of parties
5.Process all payment transactions in a timely, accurate and efficient manner according to established procedures.
6.Maintain knowledge of all comp and coupon policies
7.Process and pay out server s tips at the end of each shift according to tip out practices.
8.Account for outstanding guest checks and transfer checks to servers as directed.
9.Assist with guest concerns informing manager on duty as appropriate.
10.Maintain knowledge of property outlets, special events, concerts and promotions
11.Offer a cordial farewell and thank guests for dining upon departure
12.Communicate effectively with all levels of the Nugget team and guests
13.Regular predictable attendance is required.
14.Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state and federal regulations.
15.Communicate effectively with all levels of the Nugget team and guests.
16.Perform work in a safe manner and maintain a safe environment for team member and guests.
17.Immediately report unsafe conditions and team member or guest incidents to a member of the management team or Security.
18.Maintain a positive and professional image when performing duties or representing the Nugget and encourage others to do the same.
19.Other duties and responsibilities as assigned.
REPORTING RELATIONSHIPS:Restaurant Manager
High School graduation or equivalent is required.
Effectively communicate with others both verbally and in written form using the English language.
Six months experience in a fast-paced restaurant operation to include money handling.
Nugget Casino Resort in Reno began operations in 1955 as a coffee shop across the street from our present location. Throughout the years, the Nugget has become a premier Hotel/Casino Resort in the Reno/Tahoe area. We have over 1,500 rooms, eight award-winning restaurants, 110,000 square feet of convention space, a world-class spa and over 2,000 employees.
Today, the resort offers a competitive benefits package in a fun and friendly setting. We have a sterling reputation for the friendliest employees in the industry, who strive to provide the very best in guest services. Work for the best, come to the Nugget!
Associated topics: bakery, bistro, cajera, cashier, casino, food runner, greeter, receptionist, restaurant, retail cashier