API Technical Writer - New YorkBuild Your Career | Have Fun | Make a DifferencePayoneer’s mission is to empower businesses to go beyond – beyond borders, limits and expectations.
In today’s digital world, Payoneer enables any business of any size from anywhere to access new economic opportunities by making it possible to transact as easily globally as they do locally.Payoneer’s digital platform streamlines global commerce for millions of small businesses, marketplaces and enterprises from 200 countries and territories. Leveraging its robust technology, compliance, operations and banking infrastructure, Payoneer delivers a suite of services that includes cross-border payments, working capital, tax solutions, merchant services and risk management. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading digital brands like Airbnb, Amazon, Google and Upwork, Payoneer makes global commerce easy and secure. Founded in 2005, Payoneer is profitable and has a team based all around the world.We are looking for a highly talented API Technical Writer for our headquarter office in New York City.The role is responsible for documenting application specific guides that effectively convey to clients how to setup, configure, and integrate with our APIs.
The ideal candidate has knowledge of web-based application development, demonstrates strong communication and writing skills, and can effectively interact with software engineers, product managers, and project leads.
Deliverables include getting started guides, tutorials, release notes, detailed API documentation, architecture diagrams, RCAs, and FAQs.What you’ll do: Write and maintain all content for our external developer audience, including: API documentations, getting started guides, tutorials, release notes, detailed API documentation, architecture diagrams, presentations, Web content, RCA and FAQs.Test API’s (XML/REST) and provide feedback to our development teamDeliver product presentations and demonstrationsRespond to in-depth customer questions and inquiriesDesign and prepare proposal and offer on-site studyProvide pre-sales and post-sales consultationWork on ad-hoc duties assigned by managerWhat we’re looking for:B.S.
or equivalent in Computer Science3+ years of writing development/developer guides3+ years of experience as a pre-sale or integration engineerStrong experience with APIs and technologies like REST, HTTP, XML, and JSONGood understanding of IT and network infrastructureNot a must but advantageous: Experience in Payments and/or EcommerceExperience with account management and/or direct sales for SMEsFamiliarity with Python, PHP, HTMLStructured Query Language (SQL) writing skillsWhat we offer:Outstanding medical, dental, and vision insurance(individual plan 100% covered) and FSA401K with employer matchFitness reimbursement and office yogaGenerous PTO, paid holidays, and parental leaveLearning and development opportunities Volunteer activities Fully stocked kitchen and catered Friday lunchMonthly birthday celebrations(lots of cake!
)Relaxed dress codeHappy hours, fun company social events, in-office games room, and ping pongJoin the Payoneer Family - check out Our Valuesand apply today!
Location/Region: New York, NY (10001)