The Program Manager will have exposure to a wide range of business activities at SDI and reports to the Director of Program accounts and /or Director of Client Success. The Program Manager is responsible for overall client satisfaction, successful and smooth delivery of SDI’s value proposition and the fulfillment of all contractual obligations for a specific client. Clients that are considered program accounts will have multiple locations, have complex operating models and are considered strategic to SDI due to growth potential opportunities. The Program Manager role serves as the liaison between the SDI corporate headquarters in Bristol, PA and the client and will drive transactional and tactical excellence while also acting a strategic business partner.
On the client side, this person leverages their knowledge of integrated supply, inventory management and operations experience to represent SDI as the subject matter expert. The Program Manager will manage a diverse team of Site Managers and storeroom employees for a program account to insure performance that is best in class across a singular account with multiple site locations. The Program Manager will effectively deliver the performance management program to all client site employees and be responsible for the recruiting, hiring and training of all new site employees. The Program Manager will function as the primary client interface both at the sites and at a corporate level. As this is a client facing role, this person must have a credible presence as a subject matter expert and deliver best in class value to the clients.
The right candidate will be able to capture, interpret and drive continuous improvement of established site metrics and key performance indicators (KPI’s). This role will be responsible for the administration and delivery of services to established service level agreements at the site level. This person will also insure all local transactional issues such as purchase order and invoice issues are resolved quickly and effectively.
On the SDI side, the Program Manager is required to work within a matrix organization to drive stated objectives. As such, this position requires exceptional communication skills and relationship building abilities with leaders across the organization including functional areas such as account management, engineering services, sourcing, procurement, human resources, finance and information technology. The Program Manager will have financial management responsibilities for each client and site location requiring the ability to deliver to annual revenue, expense and profit goals. To do so, this position requires the ability to align organizational strategy to specific plans to deliver results. Additionally, this role requires project management experience to control the various innovative projects being delivered at each client location.
- Experienced in driving operational performance and financial results at or above goals all while consistently producing superior results for clients
- Hands-on manager not afraid to roll-up sleeves to perform duties to get the job done
- Executive presence, superior presentation skills, comfortable presenting to senior leadership
- Knowledge and experience with SAP or other SQL-based ERP systems
- Advanced skills in Microsoft Word, Excel, Project PowerPoint and Outlook.
- Bachelor’s degree in Business, Supply Chain, Engineering, Finance or related field or equivalent work experience
- 10+ years’ experience in Integrated Supply or adjacent space (i.e. Logistics, Distribution, Supply Chain with some knowledge of indirect materials))
- 7+ years of management experience, including knowledge of sourcing and inventory control of indirect materials
- 7 + years direct client facing experience
- Proven ability to operate with a high degree of autonomy and professionalism
- Will simultaneously manage multiple locations. Must be willing to travel up to 100% to sites, as well as Bristol, PA headquarters as needed.
What problem do you want to solve?
At SDI, we take pride in helping manufacturers across North America compete more effectively in a challenging global marketplace. We do this by thinking differently, questioning conventional wisdom and constantly challenging the status quo. We are evolving the way leading manufacturers think about their maintenance, repair, and operations (MRO) strategies - the critical supply chain of parts, materials, equipment and consumables necessary to keep plants and facilities operating safely and productively. We are driven to help companies eliminate waste, minimize their risk exposure and help them to better compete on the world stage.
"And with corporations learning to take advantage of the Internet-of-Things, they are discovering a new breed of SCM (supply chain management) partner that is capable of quickly delivering high impact, enterprise class solutions with minimal disruptions,"Paul Martyn for Forbes.com
We see ourselves as a 50-year-old startup. We have transformed MRO supply chain management from a cost of doing business to an enabler of great business. We are the inventors of Integrated Supply, Enterprise MRO, and now MRO As-a-Service. As advocates for industry change, our mission is to make the process of simplifying and optimizing each client's MRO supply chain so intuitive, so transparent, so empowering that our clients can achieve the enterprise-wide efficiency, productivity and reliability they demand.
We are SDI.
If you believe what we believe and are looking for a dynamic, fast-paced environment where your hard work and personal contribution will lead to career advancement and significant earnings growth, we may have a position for you.
Location/Region: Orangeburg, SC