Provides customer service and resolves issues by offer solutions, explanations and options. Travels at least 2 to 3 days a week. Must have excellent driving record. Works on customer equipment on site and at the shop. Mechanical background beneficial.
Provides customer information about products & services, takes or enters orders. Ensures full customer satisfaction and maintains a friendly, helpful demeanor. Maintains a close working relationship with customers. Refers unresolved customer issues to sales manager. Processes inventory, repair reports and other related paperwork. Keeps records of customer interactions, recording details of inquiries, complaints, or comment as well as actions taken