VetIQ is leading the change in providing affordable, accessible pet wellness care. We?re growing at a rapid pace, and we want you to join our leadership team!
We are looking for highly capable, energized, professional Wellness Center Supervisors who are passionate about pet wellness to lead our Wellness Center team.
What does a VetIQ Center Supervisor do?
VetIQ Center Supervisors are the leaders in their center. With guidance from their District Manager, they use their skills as a coach and manager to perform a wide range of clinical, administrative, and training activities. Above all, Center Supervisors are responsible for making sure their teams are delivering an exceptional client experience every day! This is a multifaceted position, and in addition to managing the day to day operations of the center, you?ll be supporting your team through:
Making recommendations for services and products aligned with our Standards of Care
Leading, coaching, hiring, and developing staff at all levels
Communicating with and building relationships with the Host Retailer Management Team
Restraining pets for wellness procedures and sample collection
Preparing samples for outside laboratory testing
Assisting the doctor with the creation and maintenance of comprehensive records
Leading a culture of safety in your center
Collecting payment and reviewing discharge paperwork with clients
Keeping the examination areas clean and ready for patients
Strategically scheduling team members in the center
Facilitating the inventory process and leveraging an expense budget
Managing end of day reconciliation
Being responsible for growing the client base and profitability of the center
Who are we?
VetIQ is the premier provider of pet wellness and non-emergency veterinary services. We deliver affordable, and convenient veterinary services in a friendly, positive environment. Our Wellness Centers provide high quality preventative and wellness pet care services, including diagnostic tests, vaccinations, preventative medications, microchipping, nail trims, and more!
Special Work Conditions
The Wellness Center is a unique, fresh environment for pet wellness! To be successful here, you should be comfortable with
Working with cats and dogs of all sizes, temperaments, and breeds
Coaching and developing your team
Managing change within your center
Communicating with center Veterinarians
Approaching host location's clients to educate them on our services
Presenting a professional appearance and positive attitude
Advanced education knowledge while making recommendations to our clients
Working with a team
Providing a superior customer experience to our clients and their pets
Lifting up to 150 pounds assisted, and 50 pounds without assistance
Standing, walking, and moving about for prolonged periods of time
What we expect from you
VetIQ wants you to love your work, and we?re seeking Center Supervisors who align with our core values, including Professionalism, Honesty, Teamwork, and Passion for Pets. Being a Center Supervisor at VetIQ is more than just providing support, it?s showing up every day to live our values, with a dedication to your team, and a desire to help them to develop. Most importantly, it?s having that passion for improving the lives of pets and the people who love them. You?ll be working alongside our expert team, leading the way in accessible preventative care while building a fun and fulfilling career with us!
Experience in a leadership/management role managing 3 or more team members required
Experience in the veterinary field/retail management is highly valued
A High School Diploma or equivalent is required
You must be 18 years of age or older
You must be able to work our Wellness Center schedule, which includes varied days and times, most weekends, and some holiday work
Reliable transportation to our center is required and essential to success
You must be able to pass a criminal background check
What can you expect from VetIQ?
At VetIQ, we?re passionate about pets, AND our people! We?re committed to the health and well-being of our employees, so we offer
Medical, Dental, Vision
Flexible Spending Account
PTO and Holiday Pay
Employee Assistance Program
401(k) Retirement Plan with Matching
Starting Pay: $17.00/hour
We?re also committed to providing a safe environment for our team, by providing Wellness Center Training to all team members, in addition to monthly hands-on Pet Handling Training and education modules.
VetIQ Petcare is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage applicants of all ages and experience, as we do not discriminate on the basis of an applicant's age.
Location/Region: Rochester, MI