Job Title: Measurement & Branding Ambassador
Supervisor: Regional Manager
Supervisory Responsibilities: None
Exemption Status: Non-Exempt; Paid Hourly, Overtime Eligible
Position Summary :
The Measuring & Branding Ambassador champions the IKEA kitchen cabinet measurement and installation process by educating the customer on Traemand?s services during the initial IKEA store consultation and serving as the in-home Traemand measuring consultant. This position also travels to customer?s homes to accurately measure and draw out the installation space and begins the installation conversation. The individual in this role is the customer?s first physical contact with Traemand and sets the tone for a world class customer experience.
Duties and Responsibilities:
Safety first, in everything we do. Consistently follow all safety rules and precautions.
Supports the Company by securing high quality services, in a cost and time effective way.
Works in conjunction with IKEA kitchen staff to:
educate customers about Traemand?s kitchen installation services
schedule measurement appointments with customers.
Arrive on time at customer?s home with proper tools for preset measure appointments.
Make onsite visits for purpose of measuring prospective installation spaces and communicating these measurements in accordance with Company policy.
Setting expectations with customer on installation roadmap and ensuring proper handoff.
Accurately measure, interpret and draw out installation space and upload the data in a timely manner and within the Company requirements using Company technology.
Review layout of kitchen with customer to ensure all components are correct and all measurements are accurate.
Review appliance locations and new appliances to ensure they will fit.
Draw plumbing, gas and electric line information on diagrams noting any changes with customer initials.
Review all project paperwork required, system access, and obtain needed signatures from the customer.
Communicate effectively and in a timely manner to all strategic partners about the space.
Learn vendor product line to ask questions and provide Planning Team a list of ?must haves? and ?would like to have? information.
Performs additional duties as identified and assigned.
Complete all training requests by Company and perform such training in accordance with requirements of Company.
Must be able to pass a background check and drug screen.
Additional Responsibilities: As identified and assigned.
Travel: Day travel is required in a reliable personal vehicle. This position may require minimal overnight travel (5%). The individual in this role should be able and willing to travel as required.
Education & Certifications:
High School diploma or GED preferred
Space layout experience preferred
Previous measuring experience preferred
Customer service experience
Currently enrolled in or completed interior design program preferred.
Knowledge, Skills, And Abilities:
Ability and eagerness to provide each customer with an exceptional experience.
Ability to deliver the most professional, efficient and highest quality installation support in the industry.
Proficient basic math skills required.
Ability to plan, predict, and anticipate future needs and act proactively.
Ability to see the relation between details and the bigger picture and prioritize accordingly.
Demonstrated ability to accurately use measurement tools.
Excellent verbal and written communication skills.
Detail oriented and works with a high degree of accuracy.
Highly organized and flexible as business dictates.
Ability to multitask and meet changing deadlines.
Must be self-directed and able to complete projects with limited supervision.
Strong aptitude for technology; ability to use computer, tablet, variety of software and applications.
Valid driver?s license, current auto insurance, and reliable transportation.
Work Environment & Physical Demands:
The standard work environment for this position is an indoor business office environment and an indoors construction environment. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee will frequently sit talk or her and will occasionally stoop, kneel, and reach with hands and arms. The employee is frequently required to stand and walk. The employee must occasionally lift 10 pounds. The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. When possible, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To be purchased and reimbursed to Field Measure Technician:
Bosch Compact Blaze Laser Distance Measure, 65-Feet GLM 20 (75$max)
Tape Measure of good quality ? Example: Milwaukee 25 foot ($20)
Clip board ($12)
THIS COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER AND DOES NOT DISCRIMINATE AGAINST APPLICANTS OR EMPLOYEES ON THE BASIS OF RACE, COLOR, SEX, AGE, RELIGION, NATIONAL ORIGIN, OR DISABILITY.
Location/Region: Jacksonville, FL