Pay Rate: $33,400 - $40,880.00/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.
Position Summary: The overall purpose of this position is to apply broad and technical knowledge of Human Resource concepts related to all employee benefits. This includes applying knowledge to the polices, guidelines, laws of State/Federal agencies to include the Department of Labor, United States Department of Justice Civil Rights, TBR/PSCC Americans with Disabilities (ADA), Family and Medical Leave (FMLA), Educational Assistance, Unemployment Claims, and Workers’ Compensation. The position acts as a backup to the Benefits Manager in the administration of employee benefits. The position also functions as the designated department assistant to include providing backup services as needed to the Employment Specialists, purchase requisition processing/ordering, mail, faxing, scanning, filing, letter writing, and memos.
Required Documents Needed at Time of Application: Resume and copy of unofficial transcripts
Position #: 650890
Type of Appointment: Full-Time
Scheduled Weekly Hours: 37.5
Department: Human Resources
Location of Position: Hardin Valley Campus
Typical Duties & Responsibilities:
·Act as a backup to the Benefits Manager to include conducting new employee orientation for new hires. Prepare orientation binders. Explain all benefit options in detail and provide guidance on how the various plans differ so that employee can make best selection. Review employee selections and documentation required. Enter employee data and benefit deductions into internal HRIS system and assist employees, as needed, with online enrollment into TN insurance system. Forward information to Payroll and verify accuracy of benefits in TN insurance system (Edison)
·Act as a backup for benefit inquiries and complaints to ensure quick, equitable and accurate service. Interact with Benefits Administration (TN insurance system) on behalf of employees.
·Process employee benefit changes (marriage, divorce, adding/dropping dependents, death) and assist employees to ensure proper paperwork and documentation is received. Provide support for Annual Enrollment by assisting the Benefits Manager in conducting in-person campus group visits, communicating changes, distributing materials.
·Terminate benefits and employment. Provide guidance to employees at time of retirement by reviewing benefit options and ensuring new benefits begin on appropriate start date.
·Oversee all aspects of FMLA and ADA administration. Review Department of Labor’s guidelines, State’s policies and Human Resources Information System (HRIS) to determine if employees’ are eligible for the Family and Medical Leave Act (FMLA). Prepare documents for employees and notify Payroll of employee’s status or other problems if they arise. Communicate with employees about their FML status, address issues that might occur and confirm when they will return back to work. Also correspond with Supervisors’ and address their concerns when an employee will return to work.
·Oversee FML paperwork for all employees and check employees’ leave status, hours worked in a year, benefit status and previous FML used in a roll back period. Examine employees’ Certification of Health Care Provider paperwork to determine if additional information is needed before issuing approval.
·Advise Benefited employees, in a leave without pay (LWOP) status, to contact Payroll for more information on insurance premiums. Examine Sick Bank Policy for sick bank member employees (who are in LWOP status or low on leave), and provide guidance to complete sick bank request forms. Submit sick bank requests to the appropriate departments for approval.
·Reference the United States Department of Justice Civil Rights Division for Americans with Disabilities Act (ADA)’s policies and TBR to prepare/process Americans with Disabilities Act (ADA) paperwork.
·Communicate and work with employees, internal departments and external businesses to coordinate approved ADA employees’ accommodation requests.
·Oversee all aspects of the State of Tennessee’s Educational Assistance benefit. Determine and explain which form is used for public and private institutions. Conduct research on institutions’ accreditations to determine if they are recognized by the Council of Higher Education Accreditation (CHEA) before approving form for further processing.
·Verify that information is correct on the forms before submitting for approval. Reject forms that are ineligible or lack the correct information.
·Maintain a database to track employees’ usages, semester terms, grades and reimbursement costs.
·Discuss reimbursement calculations which are estimated to be paid by the Business and Finance Department and go over the fee schedules for private and state institutions. Also, inform the employee of what documents are essential to process their reimbursement forms.
·Oversee all aspects of the administration of the Department of Labor’s and Tennessee Board of Regents’ guidelines to Workers’ Compensation.
·Administer unemployment claims to include reporting.
·Coordinate the exit process for terminating/retiring employees. Communicate with Employees if they have questions about benefits or employee relations issues.
·Track and Maintain Exit Interview database and inform Functional Support Technician about organizational chart changes.
·Submit monthly Tennessee New Hire’s reports to the State of Tennessee. Review, process and complete child support (benefits) paperwork for state agencies.
·Run monthly Premiums Due and Collections Applied reports for insurance deductions.
·Manage Lorman Trainings and create certifications for employees.
·Review and verify accuracy of information on volunteer forms before submitting information to the State of Tennessee’s Department of Claims.
·Run background checks on external vendors and volunteers and flag questionable background checks for further approval.
·Provide customer service via telephone and in-person walk-ins, ensuring accuracy in information provided.
·Act as the department assistant and provide administrative support to the Employment Specialists and Director as needed. Serve as backup for collecting temporary part-time and adjunct employment paperwork, processing contracts, and coordinating employment searches.
·Annually organize and coordinate the Employee Benefits Exhibit and retirement sessions for employees.
·Annually provide information to the Foundation for the Employee Awards Ceremony. Complete the order for retirees’ clocks.
·Collect new vendors’ paperwork for the Purchasing Department and set up requisitions for new and existing vendors in the Sciquest (Pellibiz) system.
·Collect vendors’ quotes and process the fiscal year requisitions to the Business and Finance Department for the new fiscal year.
·Process vendors’ invoices for payment(s) and create a cost or quantity receipt for payment(s).
·Monitor the budget for multiple purchase orders and request additional funds if needed. Complete employment verifications and accurately navigate the Banner HRIS system for requested information.
·Complete office mailings
·Order and inventory office supplies for the Human Resources Department.
- Minimum of an Associate’s degree from an accredited institution
- Minimum of two years clerical/office experience
(Part-time work experience is calculated at 50% credit of full-time work experience)
- Bachelor’s degree
- Human Resources experience
Key Result Areas:
The measurable outcomes are to ensure that all processes and procedures are compliantly executed with the Federal, TBR and PSCC guidelines/policies. Ensuring that information is entered into TN Insurance System and HRIS (Banner) correctly; employees able to select appropriate benefit options as a result of clear and concise information delivered at orientation and subsequent Q&A follow-up; updating/changing employee benefits due to life-changing events, i.e., marriage, divorce, adding/dropping dependents, deaths; explaining available benefits, offering guidance and obtaining required documentation from employees during time of individual/family situations requiring use of Family and Medical Leave.
Ensuring that FML, ADA, Volunteer (State of TN Claims Department) and external vendor paperwork have the correct information before processing information into HRIS system, and Sciquest (Purchasing and Account Payable). Provide internal and external customer service and relay information (e.g. employment, benefits and verification) back to customers in a timely matter.
Scope of Responsibility:
·Incumbent would be required to analyze information and utilize critical thinking to correctly apply policies, guidelines and procedures surrounding benefits administration. This is knowledge that is gained over a long period of time that allows for the incumbent to experience the varied problems that arise.
·Interpretation and application of TBR/PSCC policies and Federal Government regulations based on an individual basis and circumstance.
·Application of FMLA, ADA, Unemployment Compensation, Workers’ Compensation and Employment to ensure PSCC is operating government mandated programs compliantly and the college is protected from liability
·Determines hours worked and pay rates for part-time employees; must be adept with computer applications in order to run various reports; required to make mathematical calculations; having knowledge and understanding of different Human Resources’ functions; understanding and interpreting regulations and applying them to different scenarios or programs that the State offers.
TBR rules and guidelines are often subject to changing interpretation and must be applied on an individual fact basis in conjunction with institutional knowledge of previous application. This results in a fair amount of independent application of procedures that can, if wrongly applied, result in inequities across departments.
Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application and resume. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
If you have any problems or questions please contact Pellissippi State Community College’s Human Resources office.
Location/Region: Knoxville, TN