The position involves providing high levels of customer service to Planning Department customers, applicants and partner agencies; assisting customers at the counter; receiving, processing and issuing ministerial permits; assisting in complex land use applications and long-range planning projects; conducting research and analysis; presentation of data; and other planning related work as assigned.
Essential Functions (greater than or equal to 90% of time):
- Responds to inquiries and provides customer service to the general public and partner agencies in person, by telephone, and by email
- Assist applicants in the preparation of submitting new applications for land use approval;
- Receives, processes and issues ministerial permits for new development;
- Coordinates with partner agencies for land use compatibility statements;
- Performs technical research and compiles data necessary to process permits;
- Prepares written and oral reports in coordination with the Planning Director;
- Provides assistance regarding permit coordination and processing, comprehensive plan development, code compliance needs, and community outreach;
Secondary Functions (less than 10% of time)
- Special projects related to improving customer experience and the planning process at the request and direction of the Planning Director;
- Occasionally assists Planning Coordinator in issuing decisions, communications materials, Planning Commission meetings and hearings as needed; and
- Performs other planning related duties as assigned.
Scope and Accountability:
- Performs work under the supervision of the Planning Director and Senior Planner;
- Responsible for friendly, accurate and timely customer service and technical assistance to customers and partner agencies;
- Processes ministerial reviews with limited oversight and direction;
- Provides assistance to planners and code compliance officer at the direction of the Director;
- Supervision is not normally a responsibility of this position; however, may supervise office activity in absence of administrative staff of a higher classification.
Knowledge, Skills, and Abilities:
- Excellent listening, writing, and oral communication skills;
- Ability to read, analyze and interpret technical procedures and government regulations;
- Ability to write staff reports and procedures manuals;
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to calculate figures and amounts such as proportions, percentages, area, circumference, volume, proportions, discounts, etc.
- Ability to define problems, collect data, establish facts, and draw conclusions.
- Ability to interpret a variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables;
- Proficient use of Microsoft Office Suite (Word, Excel, etc.)
- Proficient use of email, shared calendars and the internet for research and coordination needs;
- Familiar with GIS viewing tools
Other Skills and Abilities
- Knowledge of County planning principles, methods and practices;
- Ability to research, gather and review data and knowledge of basic statistical analysis techniques;
- Ability to establish and maintain effective working relationships with co-workers and the public.
Education and Experience:
- Customer service experience or experience working with the public is required;
- Graduation from college with a degree in planning, landscape architecture, geography or civil engineering; is preferred but not required.
- Any combination of experience and training as determined by the hiring authority
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
- While performing the duties of this job, the employee occasionally works outside for outdoor site visits, data collection and analysis, and public meetings.
Specific Qualifications/Special Projects:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Location/Region: The Dalles, OR