Community Engagement Liaison
NYC Human Resources Administration – Department of Social Services
The Office of Advocacy and Outreach (OAO)
CIVIL SERVICE TITLE: Community Coordinator
The Office of Advocacy and Outreach (OAO) includes the Community Engagement Unit, is responsible for the design, implementation, and management of innovative service delivery model pilots to provide additional access points for HRA clients and applicants in the community. There are multiple service delivery models under development and existing service model pilots in operation. OAO is recruiting for one (1) Community Engagement Liaison to work directly with community-based organizations (CBOs) and other community partners to support enhanced HRA benefits access in the community.
Under the direction of Community Engagement Manager, with latitude for independent initiative and judgment, Community Engagement Liaisons will provide support to community-based partners in the use of ACCESS HRA and the ACCESS HRA Provider Portal, by answering general questions about HRA benefits and services, ACCESS HRA and the Provider Portal, client-specific case inquiries, and serving as a designated point-of-contact to connect community partners with other HRA resources. Liaisons will be assigned to partner with one or more CBOs or other community sites to promote access to HRA benefits and services.
The Office of Community Engagement and Outreachis recruiting for one (1) Community Coordinator to function as a Community Engagement Liaison, who will:
• Support benefits access by leveraging new technologies like ACCESS HRA and the ACCESS HRA Provider Portal to support facilitated enrollment in the community. May work directly with clients to complete and submit applications and recertifications; and/or may work with community-based provider staff to provide indirect support.
• Serve as a direct liaison and designated point-of-contact for assigned portfolio of CBO partners. Respond to requests for information about HRA programs, benefits, and/or services; policies and procedures; and coordinates resolution of case-specific inquiries, referring to the appropriate unit for timely investigation and resolution.
• Support the recruitment and onboarding of new CBOs partnering with HRA through the ACCESS HRA Provider Portal. Assist with securing memoranda of understanding from new partner organizations and support the onboarding process.
• Conduct training and presentations for community-based providers on ACCESS HRA, the ACCESS HRA Provider Portal, and other HRA benefits and services.
• Maintain records of daily activities in the field, including quantitative and qualitative data, and submit weekly reports to the Manager, providing context and narrative. Identify and make recommendations to the Manager for improvements in the design and operation of pilots and other initiatives. Support production of comprehensive reports as requested.
• Assist with document collection and submission, following up with clients or advocates when appropriate. Use HRA systems including WMS, POS, OneViewer, etc. to look up cases and answer case-specific questions from existing clients. Assist clients and their representatives with requesting reasonable accommodations for clients with disabilities and securing language access services for clients with limited English proficiency.
• Represent HRA in the community through on-site hours at community-based sites and by
presenting or tabling at outreach events throughout the City.
1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
- Experience working for or with community-based organizations, particularly social services providers.
- Bilingual candidates are strongly encouraged to apply.
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
SALARY RANGE: $ 52,524.00 - $ 60,403.00 (Annual)
New York City offers an excellent and comprehensive benefits package.
For consideration, please go to http://www1.nyc.gov/jobs and search for JOB ID #405336 to apply.
SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW.
HRA/DSS IS AN EQUAL OPPORTUNITY EMPLOYER.
Location/Region: New York, NY