Executive Auto Group, Connecticut’s largest automotive retailer with 13 franchises and still growing is currently looking for a “top-talent” Automotive Service Manager.
We have an extremely busy shop and we keep growing, so we need an individual who has the drive to lead, the ability to create an outstanding work environment and can produce an exceptional customer service experience for all. The individual must be a highly energetic and experienced Automotive Service Manager that holds the highest regard for exceptional customer experience.
The role requires someone who is fully engaged and passionate about their work.
Also, you must have previous and proven high customer service index (CSI) scores or you need not apply! As the Automotive Service Manager, your role drives the performance of the service department by attracting, developing and retaining great talent that creates an exceptional service experience for our customers.
What We Offer* Paid vacation * Health, dental and vision benefits
* Paid Life Insurance * 401K with company match
* Employee discounts * Continued training
* Opportunities for career advancement Responsibilities* Creating an exceptional customer experience that enhances customer loyalty
* Understanding the customer’s needs and concerns
* Ensuring customer comfort with the service being performed by keeping them informed and updated during the service appointment
* Maintaining a high customer service index (CSI)
* Setting a clear vision and goals for the service department to achieve target performances by engaging and motivating the service team to achieve key goals
* Must build and maintain an excellent relationship with shop
Qualifications* Previous Service Manager experience required
* Positive and proven track record of excellence
* High School diploma or equivalent * Valid Driver’s license and possess and maintain an acceptable and safe driving record
All applicants must pass a pre-employment testing that includes a background, motor vehicle checks, and drug testing.
Location/Region: Middletown, CT (06457)