AAA Northern New England in Portland, Maine is seeking applicants for full time Dispatcher positions. We are offering $14.00 per hour for 1st Shift, plus an 8% differential for 2nd Shift. This position dispatches Emergency Road Service requests to the AAA Fleet and independent contract stations for Emergency Road Service.
- Managing fleet driver calls and workloads, to maximize service delivery efficiencies.
- Monitoring the status of current service requests.
- Ensuring members are updated on every event related to the arrival of the service vehicle.
- Dispatch is a fast-paced, team environment
- Opportunities to grow within company
- Communicates guidelines, service options, and solutions.
- Performs cross-functional responsibilities within the call receiving department.
- Works with the call-receiving department taking emergency road service and comment tracking calls as needed.
AAA offers a comprehensive benefits package that includes: Medical, Dental, Vision, 401(k), and a Pension plan.
- High school diploma or GED required
- 6 months to 1year related dispatching or relevant customer service experience preferred
- Excellent verbal and written communication skills.
- Adequate geographical knowledge and the ability to read a map
- Ability to prioritize and take proactive approaches in a fast-paced environment
- Successful completion of a Background check and drug test
- Must be able to work every other weekend and some holidays.
AAA is an Equal Opportunity Employer
AAA Northern New England complies with the Maine Recreational Marijuana Law
About this company
As an affiliate of the nationwide AAA network, our organization affords you the same benefits and reputation that come with AAA. Backed by the strength and leadership of the well-recognized and renowned AAA name, you’ll experience a level of professional quality and stability second to none. Joining AAA means a level of career opportunity that reaches far beyond what you might think. Our broad range of products and services encompasses much more than the emergency roadside assistance and discounts that we are known for. In fact, our insurance, financial, and travel services are just a few of the many sides of AAA that you’ll discover when you grow your career with us.
AAA NNE provides equal opportunity to all persons and prohibits unlawful discrimination because of race, color, religion, age, national origin, sex, sexual orientation, marital status, Vietnam Era or special disabled veteran status, or a physical or mental disability.
Location/Region: Portland, ME