Manages the work activities and staff responsible for providing real estate portfolio administration, database management, accounts payable and receivable, and audit services within the lease administration platform. Focuses on day-to-day operations and manages relationships with internal and external customers to ensure client service needs are met. ESSENTIAL DUTIES AND RESPONSIBILITIES
Organizes and formally supervises the work and performance of staff responsible for providing lease administration services for assigned clients. Collaborates with Manager to establish performance objectives for department staff and monitors and reports on accomplishments.
Acts as single-point-of-contact with client for all service delivery concerns. Establishes and maintains strong working relationships with clients, their landlords and tenants. Facilitates fast, accurate and efficient new account transition.
Conducts periodic meetings with clients to review satisfaction with current services and discuss potential needs for expanded service.
Establishes processes and controls for delivery team to ensure client working and database lease files are accurate, up-to-date and of institutional quality. Edits narratives in support of computer-generated reports. Reviews monthly, quarterly and ad hoc reports for accuracy and timeliness.
Conducts periodic review of leased and owned portfolios to determine risk, audit, accuracy and value. Communicates with clients on the status of their account and any relevant findings obtained during the review.
Conducts financial analysis/accounting as appropriate, including AR/AP, rent rolls, and budgets in accordance with required accounting principles (GAAP, TAX, CASH, etc.).
May participate in the preparation and delivery of RFPs to potential clients. Provides counsel, as needed, regarding the respective client to internal staff responsible for overall presentation preparation.
Maintain a pipeline of client opportunities, target and prospects, and actively champion the local area with Portfolio Services Business Development team.
Provide internal reporting, performance status, and forecasting to Portfolio Services leadership, to enable the business to manage pipeline and business performance.
Operational oversight for specific client accounts with regards to Lease Administration. Ensuring client SLAâs and KPIâs are contractually meet.
Responsible for developing client account operational budgets in line with the PS Finance teams and presenting these to senior leadership for review and approval.
Act in a collaborative manner with other Portfolio Services Client Service Managers nationally to refine and improve our overall approach to excellence, client satisfaction and client outcomes.
Working effectively with Portfolio Services Operational Leaders in Memphis, Warsaw, Mexico, Brazil and Manila shared service centers.
Implement and embed a program that enables Portfolio Services to better recognize and manage its commercial and operational risks and is in alignment with wider CBRE risk programs.
Develops and implements procedures and systems that continually improve and streamline the operation and management of the accounts.
May provide and/or assist with budgeting and forecasting activities.
Performs other duties as assigned.SUPERVISORY RESPONSIBILITIES
Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and EXPERIENCE
Bachelor's degree from a four-year college or university with Accounting, Finance or Real Estate plus a minimum of five years commercial real estate experience. Experience in property management or real estate accounting preferred.CERTIFICATES and/or LICENSES
Excellent written and verbal communication skills to communicate effectively with staff, landlords, tenants, public, corporate management and clients. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
Ability to respond effectively to sensitive issues.FINANCIAL KNOWLEDGE
Requires advanced knowledge of financial terms and principles. Ability to calculate complex figures. Conducts advanced financial analysis including the preparation of reports.REASONING ABILITY
Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems in standard or non-standard situations, where several solution options are available. Considers impact of decision on client, team and department to determine best solution; exhibits sound and accurate judgment. Requires advanced analytical and quantitative skills.OTHER SKILLS and ABILITIES
Advanced knowledge of computer software and hardware (i.e. Microsoft Office Suite Products). In depth understanding of lease administration functions and services. Ability to work well under pressure. Advanced organizational skills, attention to detail.SCOPE OF RESPONSIBILITY
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.
Equal Opportunity and Affirmative Action Employer
Women/Minorities/Persons with Disabilities/US Veterans
Location/Region: Los Angeles, CA