Process referral orders, schedule, preregister, electronically verify insurance, provide cost estimation and attempt to secure all applicable preservice payments due.
Assist patients with rescheduling appointments.
Process cancellations, striving to fill open positions to ensure maximum efficiency of diagnostic equipment and staff.
Collaborate with patient access staff and other departments within hospital as well as community providers' offices to efficiently and courteously facilitate access to hospital services.
Ensure patients arrive prepared by educating patients on location of procedure, necessity of bringing all pertinent information for identification, coverage and benefits related to their visit in addition to any point of service payments not collected during the scheduling process.
-Generate or field incoming scheduling calls, keeping an accurate record of appointments scheduled, changed or canceled to avoid over- or under-booking
-Interview and schedule patients via hospital information system following established protocols in a prompt, professional, courteous and confidential manner, ensuring accuracy and timeliness
-Utilize problem-solving skills to verify patient identification in order to identify and minimize duplicate medical records
-Educate patients on exam preparation instructions and requirements
-Explain need to bring provider's order, patient identification and insurance cards or other documentation of coverage
-Provide patients with information regarding hospital policy and procedures and direct patients to appropriate testing site
-Utilize appropriate strategies; including phone calls and online databases to verify insurance coverage of scheduled patients, obtaining benefit information such as deductibles, co-payment and co-insurance amount
-Identify payer requirements for medical necessity, precertification, prenotification and/or preauthorization
-Enter all proper insurance and authorization information to assure guarantee of payment
-Obtain and verify orders and accompanying documentation are complete, legible and valid
-When incomplete documentation is received, Scheduler will contact referring provider to have new or corrected order sent
-Take an active role to ensure phone coverage is adequate to meet customer needs and departmental expectations
-Utilize scripting while answering phones and/or in other situations as needed
-High School Diploma or GED required
- 1-2 years front-end revenue cycle experience preferred
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
About this company
Within sight of the launch towers of Kennedy Space Center and throughout our 60-year history serving Brevard County, Parrish Medical Center has earned a national reputation as one of America's Finest Healing Environments. With a deep connection and love for the patients and community we have the honor to serve, Parrish Medical Center not only achieves but sustains the highest levels of safe and healing care possible. We do this because of our unwavering commitment to our mission, vision and values:
- Mission: Healing Experiences for Everyone All The Time®.
- Vision: Healing Families—Healing Communities®.
- Values: Safety, Loyalty, Integrity, Compassion, Excellence, Stewardship.
Location/Region: Titusville, FL (US - 32796)