Computer User Support Specialist – COM University of Cincinnati, College of Medicine, Information Technology Essential Function Under general supervision from a designated administrator, provides support for information technology equipment and/or systems (e.g., computer and peripheral equipment, telecommunications and network devices, audio and video equipment, and related transmission equipment and systems) which typically are integrated with or interconnected to larger systems; providing user application support by developing software solutions using PC-based and/or mainframe applications and database management systems or by modifying existing software programs and site administration of technology based facilities. Primary Duties
Provide user support for off-the-shelf software applications programs, including installing, configuring, modifying and troubleshooting applications, and training users; evaluate and recommend off-the-shelf software to meet user needs; May write applications or automated routines, or create other and hoc applications solutions for users; modify existing or third party software programs to meet user needs; Create, manage or manipulate data bases, using PC-based database software or mainframe database management systems/packages; Provide PC/workstation support for hardware and systems software interfaces; install and configure standard operating systems and integrate them with related systems; ensure system integrity between hardware and operating systems; troubleshoot errors in system operations and related networks; Maintain and support hardware and software for stand-alone systems; Perform local area network (LAN) and system backups; Other duties as assigned.
Minimum Requirements Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related degree; -OR- an Associate’s degree with two (2) years’ experience ; or four (4) years of basic to intermediate level computer hardware related experience. Possesses working knowledge of commonly used concepts, practices, and procedures and contributes through support, using established processes, methods, and systems.
The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.
As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).
The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / M / F / Veteran / Disabled.
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Telecom, Telecommunications, Engineer, Mainframe, Computer Science, Technology, Engineering
About this company
Founded in 1819 as Cincinnati College, it is the oldest institution of higher education in Cincinnati and has an annual enrollment of over 44,000 students, making it the second largest university in Ohio and one of the 50 largest universities in the United States.
Location/Region: Cincinnati, OH