*This position is located in Chico, California*
Every employee Courtesy Auto Center is absolutely critical to its success.
Our rapid growth and fast-paced environment make this an awesome place to work.
Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.
Come join our Subaru team! WHAT WE OFFER
* Medical and Dental
* 401K Plan * Competitive wages
* Paid time off and vacation * Growth opportunities
RESPONSIBILITIES * Approaches owners of previously sold vehicles by phone or email for purposes of providing an appraisal of current vehicle and offer to purchase said vehicle, establish equity in vehicle and offering options for trade in and purchase of new vehicle.
* Meets with customers having vehicle serviced to appraise current vehicle, establish equity and offer alternatives for trade-in and new purchase, turn over to Sales Manager to finalize the deal.
* Approaches, greets, and offers assistance or direction to any customer who enters the Service Department.
* Maintains an owner follow-up system that encourages repeat business and contributes to customer satisfaction
* Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals
* Introduces customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership's service department
* Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively
* Coordinates with the sales manager to set and sales quotas.
Meets the profit margin goals for vehicle sales
* Utilizes a consistent quotation process for purchases, trade-ins, and vehicle sales
* Utilizes dealership CRM/DSM system * Has thorough knowledge of all dealership products and services.
* Maintains an ongoing customer database to capture repeat business
* Ensures that the work areas and customer waiting area are kept clean
QUALIFICATIONS * At least one previous role based in strong customer service experience
* Team player attitude * Prompt and courteous
* Enthusiastic personality * Must have strong computer skills
* Willing to submit to a pre-employment background check & drug screen
Location/Region: Chico, CA (95973)